Dan J. Harkey

Master Educator | Business & Finance Consultant | Mentor

Eliminate Time-Wasters: In Your Sales Career

Focus On Gaining Efficiencies

by Dan J. Harkey

Share This Article

Summary:

Recognizing and eliminating specific time-wasting activities, such as unnecessary meetings or redundant data entry, is pivotal in effective time management and self-empowerment.  By pinpointing these tasks, you can focus on high-value activities that directly Impact loan processing efficiency, leading to better outcomes.

Empower yourself by recognizing the resources that can magnify the value of your time.  Whether you hire assistants or utilize technology-based programs, such as time-tracking apps or project management tools like [specific tools], you can control your time and resources more effectively.  This strategic use of technology leads to more efficient, productive work, directly supporting your professional goals.

Planning your time and the relative importance of each daily activity has been a key practice for thousands of years, ensuring you’re always prepared and organized.

Organizing daily actions and choices through personal planning or technology-driven methods enables us to accomplish more by leveraging our time effectively.  This process, deeply rooted in individual accountability and self-sufficiency, is a key factor in managing our time and resources effectively.  It fosters a sense of accomplishment and productivity, making you feel successful and in control of your professional journey.

Article:

I'd like you to approach every new business transaction expecting to handle issues, solve problems, close the loan, and earn a fee.  By proactively working to remove delays, setbacks, excuses, barriers, and misrepresentations, you are not just managing the loan process but empowering yourself and taking control of your professional journey.

Time is precious and not recoverable:

Refrain from getting involved in others’ affairs unless they specifically ask for your help.  It will sap our energy and focus.  Staying focused and avoiding unnecessary distractions is crucial to maintaining a determined and goal-oriented mindset.  This focus and determination will keep you on track and make you feel more driven in your professional journey.

Study others’ motives to ensure we get a fair deal, rather than a one-sided one where we are on the giving end, and they are on the receiving end, with little to offer in return.

Receiving or giving unwarranted opinions, which are unsolicited and often unqualified, can undermine your credibility.  Recognizing this helps you and your colleagues feel confident in your integrity and professional judgment, reinforcing your reputation for honesty.

Those who offer unwarranted opinions generally have subversive motives.

Those who criticize us generally have nothing to back it up.

Getting angry is a destructive emotion that can cloud our vision.

Maintaining a professional and patient demeanor not only ensures you are respected and valued in your interactions but also builds Trust, making your colleagues feel appreciated and confident in your professionalism.

Don’t waste time on social media unless it is a vehicle for accomplishing our primary goal: making money.  Set specific time limits, such as [15-30 minutes daily], to prevent it from becoming a distraction.  This disciplined approach helps maintain focus, reduces irritability, and keeps your professional productivity on track.

Social Media platforms are the ultimate frenemy.  They are designed to capture our attention and cause us to become addicted, while generating advertising revenue.  Hey, see, algorithmic manipulation of time to stimulate us to follow their golden goose.

Their problem is that consumers have dozens of options and may seek alternative media platforms to find the truth.

Stay focused on your goals while deflecting all-time wasters.

It’s crucial to save your ‘idol time’, or the time you dedicate to yourself and your family, amidst your professional commitments.  This balance is essential for your well-being and can also enhance your productivity and effectiveness in your professional life.

Each example is named after a Rock and Roll group or one of their songs:

I can’t get any satisfaction.

A loan broker calls or emails about a loan request but lacks knowledge about the proposed loan transaction.  The broker offers no information about the Borrower’s qualifications or relevant details about the security property.

Why do some mortgage brokers merely transport a file with no inquiry?  The loan broker’s role is not just to pass on the package, but also to collect the data and reasonably assess all the material facts with the aim of full disclosure.  This means providing all relevant information about the Borrower’s qualifications and the security property.  Upholding this principle of full disclosure is a fundamental aspect of a loanbroker’s role and a mark of responsibility and trustworthiness.  It informs the Borrower and empowers them to make informed decisions, ensuring they are fully aware and in control of their financial choices.

Problems to work through:

Hang on, sloppy:

Sorting through a sloppy loan package submission is time-consuming.  The Borrower’s loan broker is eager to complete the loan so they may accept a minimally completed loan application without complete financial data.

As a loan broker or agent, it’s crucial to ensure the loan application is accurate and complete to avoid potential issues down the line.  Incomplete applications can lead to significant problems, and it’s your responsibility to prevent them.  I am aware of these potential pitfalls so that you can navigate the loan closing process more effectively.  You’ll be careful, pay attention to detail, and be diligent in your role as a loan broker.

The Borrower was infatuated with inflated valuations:

Is time spent sorting out Pie-In-The-Sky property valuations?  A few borrowers have illusions of grandeur when suggesting the value conclusion of their collateral property.

A few appraisers will complete an appraisal using inaccurate data, including dissimilar comps, improper adjustments, mismatched data, and poor-quality data.  The funding lender may pull a property eprofile, go online to analyze comparable properties, and draw value conclusions, only to be disappointed.  A Borrower’s broker should have done this up front, which would have saved time and aggravation.

Money for nothing and profits for free:

A Borrower has little or no stake in the game.  Many borrowers purchase a property with little or no down payment.  The new owner then borrows rehab money from a fix-and-flip lender to improve the property.

When they come to you, their loan request is intended to refinance the purchase-money first loan and roll the rehab debt into one new replacement loan.  The Borrower owns the property but has no capital at risk and could potentially walk away as the market declines.

Foolish games:

A loan request based on future rather than current property valuation and current equity is a ‘foolish game’ that some borrowers Play.  Future value is speculative and cannot be relied upon.  For instance, a Borrower might overestimate the future value of their property to secure a larger loan.  This approach can lead to unrealistic loan amounts and potential defaults.  The idea that a property will increase in value cannot be relied upon unless the lender’s business model is based on making loans based on hypothetical future value, such as construction and fix-and-flip loans.  The business model is acceptable if the risks are priced into the loan.  However, if the future value is overestimated, it can leave the Borrower unable to repay the loan, resulting in potential defaults and losses for the lender.

A real estate loan secured by a lien on the property is typically funded based on the property’s current equity.  The market value less the lien(s) equals the value of the protective equity.  A loan request that does not contain significant protective equity at the origination will leave the lender at risk of the Borrower defaulting:

Supercilious and obnoxious fruit cakes:

Pushy and condescending borrowers!  Some people love to show disrespect by pretending they know how the business works, but you don’t.  For instance, they might dismiss your expertise or demand special treatment.  The term supercilious comes to mind.  They behave as if they are better than you and that your opinions, beliefs, or ideas are not necessary.  They feel you are beneath them or of lesser quality because they have more experience than you.  They may have little or no experience, but you have 10 to 50 years in the trenches.  The opposite of arrogance and superciliousness is insecurity.  Of course, you don’t need any documents.  This is hard money.  Do you understand the business?  It’s crucial to remember that treating everyone you meet with dignity and respect is not just a courtesy; it’s a professional standard.  Unprofessional behavior, such as belittling others or dismissing their expertise, undermines the Trust and cooperation essential for successful loan transactions and reflects poorly on the individual.  By maintaining professionalism and open communication, you foster an environment of respect and collaboration, making everyone involved feel more respected and valued and ensuring that the industry’s professional standards are upheld.

Silence is not golden:

The borrowers transition from being interested in obtaining the loan to being indecisive, silent, and unresponsive.  This behavior can lead to delays and misunderstandings, potentially derailing the loan process.  He does not return phone calls and seemingly disregards the service provider’s time value.  The quicker this loan goes on hold (or into the trash bin), the less time is wasted.  Processing and underwriting staff should focus on transactions most likely to close.

The Grateful Dead:

This situation is referred to as ‘The Grateful Dead’ in the context of loan transactions.  It’s a situation where the loan broker should have known the transaction was infeasible and should never have presented it, yet still pressures the funding broker to approve and fund the loan.   If the loan defaults, this can lead to wasted time and resources, potential reputational damage, and financial loss.

In most cases, saying no to a loan broker who should have known the transaction was a loser and should never have been presented is problematic.  The loan transaction, Borrower, and collateral property have no chance of success.  Still, the loan agent pressures the funding broker to perform supernatural miracles to approve and fund this (POS) loan.  Most mortgage brokers are highly professional and always submit complete packages with full disclosure in mind.  They understand the need to balance being a good fiduciary for the Borrower with maintaining a professional approach when dealing with the lender. 

Could you seek out those professionals to work with and make a mental note of the others?